Last updated: October 2025
1. Overview
Keido (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website, products, and services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For clients and users located outside Australia, we also apply comparable standards consistent with international data protection regulations such as the EU General Data Protection Regulation (GDPR) and similar frameworks.
By using our website or services, you agree to this Privacy Policy.
2. Information we collect
We collect personal and non-personal information in several ways:
a. Information you provide directly
Contact details such as your name, email address, phone number, and organisation.
Account information when you sign up or request access to our tools.
Content or data you upload, share, or input into our AI systems (for example, research data, documents, or metadata).
Feedback or correspondence with our team.
b. Information we collect automatically
Technical information such as IP address, browser type, operating system, and referring URLs.
Website analytics data including pages visited, time spent on site, and navigation behaviour.
Cookies or similar technologies to improve your browsing experience and personalise content.
c. Information from third parties
We may receive information from publicly available sources, trusted partners, or service providers that assist in delivering or improving our services.
3. How we use your information
We use the information we collect to:
Provide and improve our digital platforms, AI systems, and data tools.
Respond to enquiries and provide customer support.
Conduct research, analytics, and performance evaluation (e.g. aggregate usage data to enhance system reliability).
Manage security, detect fraudulent activity, and comply with legal obligations.
Communicate updates, insights, and relevant information where you’ve consented to receive it.
We only use personal information for the purpose it was collected, or as otherwise permitted by law.
4. Data storage and security
Your information is stored securely using a combination of cloud-based and on-premise infrastructure located primarily in Australia, with some services hosted internationally (e.g. for backup, analytics, or collaboration tools).
We employ industry-standard security measures — including encryption, access controls, and regular audits — to protect data from misuse, loss, or unauthorised access.
Where data is transferred overseas (for example, to partners or clients outside Australia), we ensure appropriate safeguards are in place consistent with the Australian Privacy Principles and relevant international standards.
5. Disclosure of information
We may share your information with:
Trusted service providers or partners who assist us in operating our systems or providing services.
Regulatory or law enforcement authorities, where required by law.
Collaborators or research partners, with your consent or where information has been anonymised or aggregated.
We do not sell personal information to third parties.
6. Your rights and choices
You have the right to:
Access, update, or correct your personal information.
Withdraw consent for communications or processing (where applicable).
Request deletion or anonymisation of your data, subject to legal and operational requirements.
Request information about how your data has been handled or disclosed.
To exercise these rights, please contact us at [email protected]. We’ll respond within a reasonable timeframe in accordance with applicable privacy laws.
7. Cookies and analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics or equivalent) to collect anonymous usage data.
You can manage or disable cookies through your browser settings, though some features of the site may not function properly without them.
8. Data retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law or contractual obligations.
When no longer needed, data is securely deleted or anonymised.
9. Links to other websites
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of other websites and encourage you to read their privacy statements.
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.
11. Contact us
If you have any questions, feedback, or complaints about privacy or data handling, please contact us:
Keido Pty Ltd
Email: [email protected]
Address: Melbourne, VIC, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.